Committed Spend Tiers

Q: What happens if my usage is less than the committed spend tier I am subscribed to?

See the answer in the documentation at https://docs.railway.com/pricing/committed-spend#what-happens-if-my-usage-is-less-than-the-committed-spend-tier-i-am-subscribed-to

Q: How do I cancel my committed spend tier subscription?

See the answer in the documentation at https://docs.railway.com/pricing/committed-spend#how-do-i-cancel-my-committed-spend-tier-subscription

Q: My question isn't answered here, where can I speak to the team?

See the answer in the documentation at https://docs.railway.com/pricing/committed-spend#my-question-isnt-answered-here-where-can-i-speak-to-the-team

Railway offers committed spend tiers for customers with consistent usage needs. Instead of negotiated contract pricing, customers can commit to a specific monthly spend level to unlock additional features and services.

Available Tiers

Committed spend tier	Features
$1000	90-day log history, HIPAA BAAs
$2000	Single Sign-On, Role-based access control, 18 month Audit Logs retention
$5000	Slack Connect channels, Critical level support tickets, Railway owned cloud regions
$10000	Dedicated instances, Bring your own cloud

Feature Definitions

90-day log history

Extended log retention for better historical analysis and auditing.

HIPAA BAAs

HIPAA Business Associate Agreements for compliant health data handling. Requires a year commitment paid monthly.

Single Sign-On

Allow workspace members to sign in using your organization’s Identity Provider (IdP), including Okta, Auth0, Microsoft Entra ID, Google Workspace, and more.

Role-based access control

Restrict access to sensitive environments like production. Only workspace admins can access restricted environments.

18 month Audit Logs retention

Extended log retention for better historical analysis and auditing.

Slack Connect channels

A private channel with the solutions team at Railway on Slack to facilitate better communication and support.

Critical level support tickets

Critical tickets allow you to page our support on-call directly for an immediate response.

Railway owned cloud regions

Deploy to AWS and GCP via Railway for better availability zone selection.

Dedicated instances

Custom dedicated infrastructure for enhanced performance and control.

Bring your own cloud

Deploy Railway within your VPC for ultimate compliance within your infrastructure.

FAQs

What happens if my usage is less than the committed spend tier I am subscribed to?

We will add a line item to your invoice to make up for the difference and you will be billed the price of the committed spend tier you are on. For example: If you're subscribed to the $2000 tier and your usage is $1400, we will add a $600 line item making your bill $2000.

How do I cancel my committed spend tier subscription?

You can cancel your commitment by going to your workspace billing page. Note: You will immediately lose access to the features attached to the tier upon cancelation.

My question isn't answered here, where can I speak to the team?

To learn more about committed spend tiers, please contact our team.